Support

Welcome to the Hempire State Smoke Shop Support Page!

We are dedicated to providing the best customer service and support for all your needs. Here you will find information on how to get assistance with your orders, products, and any other inquiries you may have.

Contact Us

If you have any questions, concerns, or need assistance, please don’t hesitate to reach out to our support team. We are here to help!

  • Phone: 585-222-4367
  • Email: hempiregates@gmail.com

Frequently Asked Questions (FAQs)

Before contacting support, you might find the answers you need in our FAQs:

1. How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the USPS website to monitor your package’s progress.

2. What is your return policy?

  • We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please contact our support team to initiate a return.

3. Do you offer international shipping?

  • Currently, we only ship to the lower 48 United States. We do not offer international shipping at this time.

4. How can I update my shipping address?

  • If you need to update your shipping address, please contact our support team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate the change.

5. What payment methods do you accept?

  • We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

Order Support

If you need assistance with an existing order, please provide the following information when contacting our support team:

  • Your name
  • Order number
  • Email address used to place the order
  • A detailed description of the issue

Product Support

If you have questions or concerns about a specific product, please provide as much information as possible, including:

  • Product name or SKU number
  • A detailed description of the issue or question

Technical Support

For technical issues related to our website, please include the following information:

  • The device you are using (e.g., smartphone, tablet, computer)
  • The browser you are using (e.g., Chrome, Safari, Firefox)
  • A detailed description of the issue

Business Hours

Our support team is available during the following hours:

  • Monday to Saturday: 10:00 AM to 9:00 PM EST
  • Sunday: 10:00 AM to 3:30 PM EST

We strive to respond to all inquiries within 24 hours during business hours. Thank you for choosing Hempire State Smoke Shop, and we look forward to assisting you!